FAQ

Frequently Asked Questions (FAQ)

1. Are all your products handmade?

Yes 😊 All jewelry at Santhoshini Crafts is carefully handmade with love and creativity. Each piece is unique.

2. What types of jewelry do you make?

We make beads jewelry, flower jewelry, kundan jewelry, and thread jewelry. We also accept custom orders.

3. How can I place an order?

You can place your order directly through our website www.santhoshinicrafts.com. Simply choose your favorite product, add it to cart, and proceed to checkout.

4. Do you take custom or bulk orders?

Yes! We happily accept customized and bulk orders for weddings, festivals, or special occasions. Contact us with your requirements.

5. How long does it take to ship my order?

Processing usually takes 3–5 business days. Delivery within India typically takes 5–10 business days, depending on your location.

6. Do you ship outside India?

Currently, we ship only within India. We are working on international shipping options soon.

7. What are the shipping charges?

Shipping charges are calculated at checkout based on your location and order size. Sometimes we offer free shipping during promotions.

8. Can I return or exchange a product?

Since all our products are handmade, we do not accept returns or exchanges unless the product is damaged during delivery. Please check our Return & Refund Policy for details.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email/WhatsApp to track your package.